Last Updated: March 2026

Privacy Policy

Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how we protect it.

1. Who We Are

This Privacy Policy applies to Jackpot City Casino, operating at jackpotcity-casinonz.com. We are the data controller responsible for your personal information collected via this website.

If you have any questions about this policy or how we handle your data, please contact our Data Protection team via the live chat function on this website.

2. Information We Collect

We collect the following categories of personal data when you use our services:

Identity Data Full name, date of birth, username, government-issued ID numbers

Contact Data Email address, phone number, billing and residential address

Financial Data Payment method details, transaction history, deposit and withdrawal records

Technical Data IP address, browser type, device identifiers, session logs, cookies

Usage Data Game history, session duration, wager amounts, feature interactions

Communications Support chat transcripts, email correspondence, feedback submissions

3. How We Use Your Data

We use your personal information for the following purposes:

To create and manage your player account
To process deposits, withdrawals, and verify payment methods
To verify your identity and age (KYC compliance)
To detect and prevent fraud, money laundering, and prohibited activities
To comply with our Curaçao eGaming Licence obligations
To communicate with you about account activity, promotions, and support
To personalise your gaming experience and improve our platform
To monitor responsible gambling indicators and intervene when necessary
To send marketing communications (only with your explicit consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: To fulfil our obligations under the Terms & Conditions you accepted at registration
Legal Obligation: To comply with anti-money laundering, KYC, and gaming licence requirements
Legitimate Interest: For fraud prevention, security, and platform improvement
Consent: For marketing communications and optional personalisation features

5. Data Sharing

We do not sell your personal information to third parties. We may share your data with the following categories of recipients only where necessary:

Payment processors and financial institutions (to process transactions)
Identity verification and KYC providers (to verify your identity)
Fraud detection and security services
Regulatory authorities and law enforcement (where legally required)
Technology and hosting providers operating under strict data processing agreements

6. Cookies

We use cookies and similar tracking technologies to operate our platform, remember your preferences, and analyse usage patterns. Types of cookies we use:

Essential Required for the website to function. Cannot be disabled.

Functional Remember your preferences (language, currency, layout).

Analytics Anonymised data to understand how players use our site.

Marketing Used only with your consent to deliver relevant offers.

You can manage cookie preferences in your browser settings. Disabling essential cookies may impact site functionality.

7. Data Retention

We retain your personal data for as long as your account is active, plus an additional period as required by law. Specifically:

• Financial transaction records: 7 years (legal/accounting requirement)
• KYC documents: 5 years after account closure
• Support communications: 3 years
• Technical logs: 12 months

After the retention period expires, your data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of all data we hold about you

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data where lawful

Restriction

Limit how we process your data in certain circumstances

Portability

Receive your data in a machine-readable format

Object

Object to processing based on legitimate interests

Withdraw Consent

Remove consent for marketing at any time

Complain

Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us via live chat or email. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication for staff accessing player data
• Regular security audits and penetration testing
• Strict access controls and data minimisation principles

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of our services after any changes indicates your acceptance of the updated policy.