Terms & Conditions

1. General Terms

These Terms and Conditions govern your use of the Jackpot City Casino website at jackpotcity-casinonz.com. By registering or using our services, you confirm you are at least 18 years of age and that online gambling is legal in your jurisdiction.

We reserve the right to modify these terms at any time. Continued use of our services following any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

2. Account Registration

You may only hold one account with us. Duplicate accounts will be closed and any associated balances may be forfeited. You must provide accurate, complete, and up-to-date information when registering.

We reserve the right to request identity verification (KYC) at any time, including before processing withdrawals. Required documents may include a government-issued ID, proof of address, and proof of payment method.

You are responsible for maintaining the confidentiality of your login credentials. We are not liable for any losses resulting from unauthorised access to your account.

3. Deposits & Withdrawals

The minimum deposit is NZ$20. Deposits made via e-wallets (Skrill, Neteller) are typically credited instantly. Bank transfers may take 1–3 business days.

Withdrawals are processed within 24 hours of approval. E-wallets are paid within 2 hours; cards and bank transfers within 3–5 business days. We do not charge fees on withdrawals, though your bank or payment provider may apply their own charges.

Withdrawal limits apply per account. Contact our support team if you require information on specific limits for your account tier.

4. Bonus Terms

All bonuses are subject to wagering requirements unless otherwise stated. The standard welcome bonus carries a 35x wagering requirement applied to the bonus amount. Wagering must be completed within 30 days of the bonus being credited.

Free spins winnings are credited as bonus funds subject to the same wagering requirements. Maximum convertible amount from free spins winnings is NZ$200 unless otherwise specified in the promotion.

We reserve the right to withdraw, modify, or cancel any bonus at our discretion. Bonuses cannot be transferred between accounts or converted to cash prior to meeting wagering requirements.

Certain game categories may contribute at reduced rates toward wagering requirements. Slots typically contribute 100%; table games and live dealer games may contribute at 10–20%.

5. Prohibited Activities

The following activities are strictly prohibited and may result in account suspension or permanent closure:

• Creating multiple accounts to claim bonuses more than once
• Using automated software, bots, or scripts to play games
• Collusion with other players in table or card games
• Fraudulent chargebacks or payment disputes
• Providing false information during registration or KYC
• Accessing your account from a restricted jurisdiction
• Any activity deemed to be money laundering or financial crime

6. Game Fairness

All games on our platform use certified Random Number Generator (RNG) technology, ensuring fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing agencies.

In the event of a technical malfunction, all affected bets will be voided and stakes returned to the player's account. We are not liable for any losses arising from technical issues beyond our reasonable control.

7. Responsible Gaming

We are committed to promoting responsible gambling. Players can set deposit limits, loss limits, session limits, and self-exclusion periods via their account settings. These tools take effect immediately.

If you believe you have a gambling problem, please contact the Problem Gambling Foundation NZ (0800 664 262) or visit our Responsible Gaming page.

8. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy. We do not sell your data to third parties. Your information is used solely to operate your account, comply with legal obligations, and improve our services.

We employ industry-standard encryption (256-bit SSL/TLS) to protect data in transit. All sensitive data at rest is encrypted and stored in secure environments.

9. Limitation of Liability

To the fullest extent permitted by law, Jackpot City Casino shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including loss of winnings or data.

Our total liability to any player for any single claim shall not exceed the total deposits made by that player in the 12 months preceding the claim.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao. We operate under Curaçao eGaming Licence #365/JAZ.